RETURNS & REFUNDS

Something not quite right?

We want you to be happy with anything you buy from Alter Aspect.

Because our work is available through a number of different stores and platforms, returns, refunds and order support can vary depending on where you made your purchase.

This page explains where to go and what to do if something isn't right.

PURCHASES FROM EXTERNAL STORES & PLATFORMS

Many Alter Aspect products and projects are sold, distributed or fulfilled through independent third-party platforms.

If you purchased something through an external store or platform, your transaction is generally subject to that provider's applicable terms, returns policy and customer-support process.

This may include matters such as:

  • cancellations and returns;

  • refunds and exchanges;

  • delivery and tracking;

  • damaged, faulty or incorrect items;

  • payment issues; and

  • digital purchases or downloads.

The order confirmation or receipt you received should identify the store or platform that handled your purchase and provide the appropriate support options.

Where that provider handled the transaction or fulfilment, contacting them directly will usually be the quickest way to resolve an order issue.

IF SOMETHING IS WRONG

If an item arrives damaged, faulty, incorrect or otherwise not as described, please use the support or returns process provided by the store through which you purchased it.

Your statutory consumer rights are not affected by this policy or by any voluntary returns policy offered by Alter Aspect or a third-party retailer.

For goods sold to UK consumers, products must meet applicable legal standards, including being of satisfactory quality, fit for purpose and as described.

CHANGED YOUR MIND?

Your cancellation and return rights depend on what you purchased, where you purchased it and the circumstances of the transaction.

For many eligible goods purchased online by UK consumers, there is a statutory right to cancel within 14 days after receiving the goods. Exceptions apply to certain products and circumstances, including some personalised or custom-made goods, perishable goods and certain sealed goods once opened.

A retailer or platform may also offer a more generous voluntary returns period.

Please check the returns policy shown by the store or platform through which you made your purchase for the procedure that applies.

DIGITAL PRODUCTS, SOFTWARE & GAMES

Different rules may apply to digital content, downloads, software and games.

For digital content supplied immediately, cancellation rights can differ once a customer has expressly agreed to immediate supply and acknowledged that this may result in losing the statutory cancellation right.

Where a digital product is supplied through an external platform, please follow that platform's refund and support process.

This does not affect any rights you may have where digital content is faulty or does not conform to the contract.

PERSONALISED & MADE-TO-ORDER PRODUCTS

Some Alter Aspect products may be personalised, made to order or produced specifically for a customer.

Cancellation rights can differ for goods made to a customer's specifications or clearly personalised. The applicable store or product page should explain any restrictions before purchase.

This does not remove legal rights relating to goods that are faulty, damaged or not as described.

PURCHASES MADE DIRECTLY FROM ALTER ASPECT

If we offer products for sale directly through alter-aspect.com, the returns and cancellation information applicable to that purchase will be provided during the purchasing process or alongside the relevant product.

Where Alter Aspect is the seller, we will honour your applicable statutory consumer rights.

If you need help with a direct Alter Aspect purchase, contact us through our Contact page

Please include your order details and a brief description of the issue so we can help identify the appropriate next step.

NEED A HAND?

Not sure who handled your order?

That's fine.

If you've bought something associated with Alter Aspect and aren't sure where to go for support, contact us through our Contact page and we'll do our best to point you in the right direction.

Where an external retailer or platform is responsible for the transaction, fulfilment or refund, we may need to direct you to that provider because we cannot access or alter systems we don't control.

YOUR CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude rights that you have under applicable consumer law.

For UK consumers, further information about consumer rights is available from GOV.UK and Citizens Advice.

Last updated: 18 September 2026