RETURNS & REFUNDS

Something not quite right?

We want you to be happy with anything you buy from Alter Aspect.

Our products are currently sold through a number of external stores and platforms. Because those providers handle the transaction, their returns, refund and customer-support processes will normally apply.

This page explains where to go if something isn't right.

WHERE DID YOU BUY IT?

Products displayed on the Alter Aspect website are currently purchased through external retailers and platforms.

This means Alter Aspect does not currently process product orders, payments, returns or refunds directly through this website.

If you purchased an Alter Aspect product through an external store or platform, please use the returns or support process provided by the service you purchased it from.

Your order confirmation or receipt should identify the provider that handled your purchase.

RETURNS, REFUNDS & ORDER SUPPORT

The store or platform through which you purchased your item will normally handle matters such as:

  • cancellations and returns;

  • refunds and exchanges;

  • delivery and tracking;

  • damaged, faulty or incorrect items;

  • payment issues; and

  • digital purchases or downloads.

The provider's applicable terms and returns policy will explain the process and any relevant time limits.

Because the provider controls the transaction and order system, contacting them directly will usually be the quickest way to resolve an issue.

DAMAGED, FAULTY OR INCORRECT ITEMS

If something arrives damaged, faulty, incorrect or not as described, please contact the store or platform through which you purchased it.

Their support team will be able to access the order and arrange the appropriate next step.

Nothing on this page is intended to restrict any statutory consumer rights you may have.

CHANGED YOUR MIND?

Cancellation and return rights depend on what you purchased, where you purchased it and the circumstances of the transaction.

For many goods purchased online by UK consumers, there is a statutory right to cancel within 14 days of receiving the goods. Some products and circumstances are exempt, and retailers may also provide their own additional returns policies. GOV.UK

Please check the returns policy of the store or platform through which you made your purchase for the rules and procedure that apply to your order.

MADE-TO-ORDER & PERSONALISED PRODUCTS

Some Alter Aspect products are produced to order, and some products may offer customisation or personalisation.

Made to order does not automatically mean that an item is excluded from cancellation or return rights. However, goods made to a customer's specifications or clearly personalised can be treated differently under UK cancellation rules. GOV.UK Assets

The relevant retailer and product page should explain any restrictions that apply before you purchase.

This does not remove any legal rights you may have where goods are faulty, damaged or not as described.

DIGITAL PRODUCTS, SOFTWARE & GAMES

Digital products, downloads, software and games can be subject to different cancellation and refund rules from physical goods.

Where digital content is supplied immediately, UK cancellation rights can be affected where the customer has expressly agreed to immediate supply and acknowledged the resulting loss of the cancellation right. GOV.UK

Digital content also has statutory protections where it is faulty or does not conform to the contract. GOV.UK

Where a digital product is supplied through an external platform, please use that platform's refund and support process.

DIRECT ALTER ASPECT SALES

Alter Aspect does not currently process product purchases directly through this website.

If we introduce direct sales in future, the applicable delivery, cancellation, returns and refund information will be provided before purchase.

Where Alter Aspect is the seller, nothing in our terms or policies will restrict the statutory consumer rights that apply to the transaction.

NEED A HAND?

Not sure who handled your order?

If you've bought something associated with Alter Aspect and aren't sure where to go for support, contact us through our Contact page.

We'll do our best to identify the appropriate store or platform and point you in the right direction.

Please bear in mind that where an external provider controls the transaction, we may need to direct you to their support team because we cannot access or alter their order, payment or refund systems.

YOUR CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude rights you have under applicable consumer law.

For UK consumers, further information about consumer rights is available from GOV.UK and Citizens Advice.

Last updated: 21 September 2026